Privacy Policy

Introduction

Haven Collective is committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use our apartment rental services in Taipei, Taiwan.

This policy applies to all information collected through our website, during consultations, and throughout our service engagement. By using our services, you consent to the data practices described in this policy.

For privacy-related questions or concerns, please contact us at [email protected].

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Identification documents (passport, ID card) for lease applications
• Employment information and income verification for rental applications
• References and background information as required for property applications
• Preferences and requirements for apartment searches
• Communication records and consultation notes

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Browser type and version
• Operating system
• IP address and location data
• Pages visited and time spent on our site
• Referring website addresses

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie usage, please review our Cookie Policy.

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Providing apartment rental consultation and property search services
• Coordinating property viewings and lease negotiations
• Processing rental applications with property owners
• Managing ongoing client relationships and support

Communication

• Responding to inquiries and providing customer support
• Sending service-related notifications and updates
• Sharing relevant property listings and market information

Business Operations

• Improving our services and website functionality
• Analyzing usage patterns and trends
• Maintaining security and preventing fraud
• Complying with legal obligations and regulations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: You have given explicit permission for specific processing activities
• Contract Performance: Processing is necessary to provide the services you have requested
• Legal Obligation: We must process your data to comply with Taiwan legal requirements
• Legitimate Interest: Processing is necessary for our business operations while respecting your rights

Data Sharing and Disclosure

We may share your information with the following parties:

Property Owners and Managers

We share relevant application information with property owners and management companies for the purpose of processing your rental application.

Service Providers

We may engage third-party companies to perform services on our behalf, such as website hosting, data analysis, and communication services. These providers have access only to information necessary to perform their functions.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or comply with legal processes.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure with encryption protocols
• Access controls limiting employee access to personal data
• Regular security assessments and updates
• Secure data transmission using SSL/TLS encryption
• Regular backup procedures to prevent data loss

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods include:

• Active Client Data: Duration of service relationship plus 3 years
• Contract Records: 7 years following lease completion as required by Taiwan law
• Marketing Communications: Until you withdraw consent or request deletion
• Website Analytics: 2 years from collection date

Your Rights

In accordance with Taiwan's Personal Information Protection Act, you have the following rights regarding your personal data:

Right to Access

You may request access to the personal information we hold about you and receive a copy of this data.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal data, subject to legal retention requirements.

Right to Object

You may object to processing of your personal data for specific purposes, including marketing communications.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw this consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete such information promptly.

International Data Transfers

Your personal information is primarily stored and processed in Taiwan. If data transfers to other jurisdictions are necessary, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

Continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.